Scalable Intimacy Presentation

by Michael Troiano on February 11, 2009

UPDATE:

Below is the final version, as presented, and includes the audio track. I really welcome your thoughts, let me know what you think.

Original Post:

Sorry for the dearth of postage, folks… arrival of new critter has been no boon to productivity.

I’ve been spending the cycles I have getting ready for my Ignite Boston talk. Here’s the latest draft of my presentation… be forewarned that my slide style isn’t meant to stand alone without the voiceover. If you’re a frequent reader of this blog you can probably piece it together in your head.

I’d like to give a special thank you to my old friend Tom Cunniff, who’s feedback contributed mightily to what you see here.

So that’s where I am, a little bleary eyed and tired. What do you think?

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Well, as I said initially, I don't think the fundamental point of the presentation changes in any way by my point.

Yes, I agree with your assertion.

Well, as I said initially, I don't think the fundamental point of the presentation changes in any way by my point.

Yes, I agree with your assertion.

Fair point.

Let's agree, though, that the reach reflected in network CPM and twitter "follower impressions" are both overstated, albeit to different degrees.

I stand by the assertion that the much lower *reach* of these twitter impressions could still deliver a comparable *result* in terms of impact on what some number of target audience members think, feel, or do.

Fair point.

Let's agree, though, that the reach reflected in network CPM and twitter "follower impressions" are both overstated, albeit to different degrees.

I stand by the assertion that the much lower *reach* of these twitter impressions could still deliver a comparable *result* in terms of impact on what some number of target audience members think, feel, or do.

Not that this changes the fundamental point of the presentation, but the "reach" numbers are a little crazy. Just because I may have 70 followers on Twitter in no way means that 70 people see everything I post. I look at Twitter a few times a day, but I'm guessing I still miss at least 2/3 of the tweets. The actual "tweet impressions" are certainly much lower.

It would be sort of like if NBC claimed that because their network appears in 180 million households (or whatever that real number is), your commercial will get 180 million impressions. It's just not so...

I wonder if anybody has done any research on the average number of tweets that are viewed as a percentage of potential viewers.

Not that this changes the fundamental point of the presentation, but the "reach" numbers are a little crazy. Just because I may have 70 followers on Twitter in no way means that 70 people see everything I post. I look at Twitter a few times a day, but I'm guessing I still miss at least 2/3 of the tweets. The actual "tweet impressions" are certainly much lower.

It would be sort of like if NBC claimed that because their network appears in 180 million households (or whatever that real number is), your commercial will get 180 million impressions. It's just not so...

I wonder if anybody has done any research on the average number of tweets that are viewed as a percentage of potential viewers.

Hey Mike. As others have said great deck. One question though. Can you give a couple examples of what, in your opinion, intimacy at scale might look like/be? As a follow on to that, what if any products are out there to let one produce or orchestrate such an event?

Hey Mike. As others have said great deck. One question though. Can you give a couple examples of what, in your opinion, intimacy at scale might look like/be? As a follow on to that, what if any products are out there to let one produce or orchestrate such an event?

Loved the preso, Mike. I must admit I was having trouble getting my head around the concept (probably because I hadn't had enough cycles to spend thinking about it). These 6.5 minutes cleared it up beautifully. Thanks. Wish I could've joined you last night....you know how it is though...

More thoughts to come...

Loved the preso, Mike. I must admit I was having trouble getting my head around the concept (probably because I hadn't had enough cycles to spend thinking about it). These 6.5 minutes cleared it up beautifully. Thanks. Wish I could've joined you last night....you know how it is though...

More thoughts to come...

Slide 13, "Sufficient Scale of What?" is a presentation topic in itself, Mike.

In every recent meeting that I have been in where social media was proposed, this is where either the rubber hit the road...or it veered off into the ditch. In my experience, marketers tend to be satisfied with the "Reach" apple on the left but the CFO and the BU owners keep emphatically pointing to the "Result" orange on the right. This usually involves the traditional glowering and harrumphing that are exchanged between the CMO and the CFO.

Slide 13, "Sufficient Scale of What?" is a presentation topic in itself, Mike.

In every recent meeting that I have been in where social media was proposed, this is where either the rubber hit the road...or it veered off into the ditch. In my experience, marketers tend to be satisfied with the "Reach" apple on the left but the CFO and the BU owners keep emphatically pointing to the "Result" orange on the right. This usually involves the traditional glowering and harrumphing that are exchanged between the CMO and the CFO.

Mike, I enjoyed the presentation. Found it on slideshare via LinkedIn which proves your point about scalable intimacy. Thanks for sharing your insights. What do you see as the major hurdles to large organizations with old school thinking when it comes to testing and adopting social media? Is it going to be best overcome through education around the value social media plays in all forms of enterprise communications?

High level I think it's just a matter of overcoming inertia, the learned behavior of investing marketing dollars primarily in media where we're already comfortable with the *proxies* for value (CPM, reach, freq. etc.)

Digging deeper I think their are a couple of things that might help accelerate that behavioral change:

1. Try and quantify the benefits. Exchange between myself and Marcel LeBrun (Radian6 CEO) on this blog and his speaks to that (his post on the subject is excellent)

2. Try and focus more attention on the benefits and less on the novelty of these media. For every post about the economic benefits of these technologies (http://scalableintimacy.com/?p=276) there are 1000 about the novelty of them. I'm just as guilty of it as anyone.

3. Do a better job of connecting social media to the intuitive truths about business that everyone understands. I think it's time for us to try and make the connection between business fundamentals - listening to your customer, responding to them, encouraging your fans, etc. - and social media. It will be good when the enabling technology of social media becomes less visible, and people are more focused on working *through* those media as opposed to working *in* them.

My $.02, welcome your thoughts Brady.

Mike, I enjoyed the presentation. Found it on slideshare via LinkedIn which proves your point about scalable intimacy. Thanks for sharing your insights. What do you see as the major hurdles to large organizations with old school thinking when it comes to testing and adopting social media? Is it going to be best overcome through education around the value social media plays in all forms of enterprise communications?

High level I think it's just a matter of overcoming inertia, the learned behavior of investing marketing dollars primarily in media where we're already comfortable with the *proxies* for value (CPM, reach, freq. etc.)

Digging deeper I think their are a couple of things that might help accelerate that behavioral change:

1. Try and quantify the benefits. Exchange between myself and Marcel LeBrun (Radian6 CEO) on this blog and his speaks to that (his post on the subject is excellent)

2. Try and focus more attention on the benefits and less on the novelty of these media. For every post about the economic benefits of these technologies (http://scalableintimacy.com/?p=276) there are 1000 about the novelty of them. I'm just as guilty of it as anyone.

3. Do a better job of connecting social media to the intuitive truths about business that everyone understands. I think it's time for us to try and make the connection between business fundamentals - listening to your customer, responding to them, encouraging your fans, etc. - and social media. It will be good when the enabling technology of social media becomes less visible, and people are more focused on working *through* those media as opposed to working *in* them.

My $.02, welcome your thoughts Brady.

Looking forward to hearing this on Thursday. I think you have hit the nail on the head - scaling intimacy is one of the key problems for enterprises today.

Congratulations on the new tike - I had no idea - she is very cute!

Looking forward to hearing this on Thursday. I think you have hit the nail on the head - scaling intimacy is one of the key problems for enterprises today.

Congratulations on the new tike - I had no idea - she is very cute!

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