Remember United’s last ad? No? You’ll remember this…

by Michael Troiano on July 9, 2009

United Breaks Guitars

Um… yea. It’s bad for your brand if you treat people badly.

Yea.

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The next video should be a solicitation of funds to defray the cost of Dave Carroll's legal fees when United sues the strings off his next guitar.

The next video should be a solicitation of funds to defray the cost of Dave Carroll's legal fees when United sues the strings off his next guitar.

Nice. Although United hasn't damaged any of my bags, I have had the same abysmal customer service from them on my last several trips. The service is so terrible that my wife and I have actually gone out of our way to avoid taking United flights when we can. This is especially sad for us given that we *met* on a United flight in December, 2001.

Nice. Although United hasn't damaged any of my bags, I have had the same abysmal customer service from them on my last several trips. The service is so terrible that my wife and I have actually gone out of our way to avoid taking United flights when we can. This is especially sad for us given that we *met* on a United flight in December, 2001.

Absolutely love this...clever and catchy. I sure hope you get satisfaction from United :)

Absolutely love this...clever and catchy. I sure hope you get satisfaction from United :)

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